Dear customer,

With a national lockdown confirmed in England, we have carefully reviewed the guidance from government and industry bodies, and we are responding to this in the way we look after your home. Much of what we’ve been doing to keep our customers, colleagues and contractors safe is still the right course of action in this new lockdown, and we’ll continue to monitor the situation and change our approach if we need to.

For all the latest updates, you can visit our dedicated Coronavirus website at: