This privacy notice explains what personal data (information) we hold about you, how we collect it, and how we may use and share information about you during our management of your development/building and after it ends. We are required to notify you of this information under applicable Data Protection laws including the General Data Protection Regulation (GDPR).

Please ensure you read this notice (sometimes referred to as a “Privacy Notice”) and any other similar notice we may provide to you from time to time when we collect or process personal information about you.  This privacy notice contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

1.     Who we are

Chamonix Estates Limited is part of the Chamonix Group of companies, together with Fairfield Company Secretaries Limited and Ground Rent Services Limited.

Chamonix Estates Limited will be a data controller of any personal data it collects, holds and processes about you and we may share this information with other parts of the Chamonix Group. Where this occurs they will also become a data controller in respect of that personal data and this Privacy Notice will also apply to the processing they undertake.

The data controller is referred to as “we” or “us” in this notice.

2.     The types of personal information we collect and use

In the course of our role as managing agent for the development we collect the following personal information when you provide it to us:

  • Full name and personal details including contact information (e.g. property address, correspondence address, email address, home and mobile telephone numbers);
  • Bank account and credit/debit card details;
  • Family, lifestyle or social circumstances if relevent to our management of the development (e.g. financial circumstances to enable us to provide a payment plan)
  • Details of mortgage lender;
  • Identity documentation (e.g. driving licence, passport, utility bill)

We may also obtain the following personal information from other sources:

  • Full name and personal details including contact information from the developer/housebuilder or their legal advisor, or from the previous managing agent;
  • Information from court records, insolvency register, HM Land Registry, DVLA and other publicly available sources;
  • Information from your mortgage lender;
  • CCTV footage taken from the development/building

The provision of your full name and personal details including contact information is required from you to enable us to perform our contract as managing agent appointed for and on behalf of the landlord/land owner/Management Company. We will inform you at the point of collecting information from you, whether you are required to provide the information to us or whether the data is optional.

3.     How we use your personal information

We will typically collect and use this information as necessary, to perform the contract you have with our client (the landlord/land owner/Management Company) and for which we are appointed as their agent. This is the lawful basis under which we are collecting and using the information.

We need to process your personal information to manage and perform that contract and to contact you about matters affecting your property or the development. We also need to use your personal information to contact you in relation to the service charge and to enable payment to be made by credit/debit card or direct debit.

We seek to ensure that our information collection and processing is always proportionate.  We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.

Subject to applicable laws, we will monitor and record calls, emails and other communications in relation to our dealings with you. We will do this for self-regulatory practices, crime prevention and detection, quality control and staff training and to see a record of what’s been said or written.

4.     Who we share your personal information with

Subject to applicable data protection law we may share your personal information with the following:

  • Chamonix Estates group companies;
  • The property developer/landlord/land owner/Management Company with whom you have the contract or their professional advisors;
  • Your legal and other professional advisors including your solicitor;
  • Insurance companies;
  • Your mortgage lender, where applicable;
  • Debt collection agencies;
  • Courts, to comply with legal requirements and for the administration of justice;
  • Sub-contractors who help us to maintain the development/building;
  • In an emergency or to otherwise protect your vital interests;
  • Information technology providers to help us stay to in contact with you (e.g. MailChimp)
  • Anyone else where you have provided your consent or as required by law

This data sharing enables us to perform our contract as managing agent. The level of information we share will be proportionate, for example we may provide a sub-contractor with your contact telephone number in the event of an emergency, as there is a legitimate interest to do so. We would not however share with them any other personal information.

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’ below.

We will not share your personal information with any other third party.

5.     Where your personal information may be held

Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above.

We take security of your personal data very seriously and have measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR Data Protection Policy.

Where information is shared with a third party we will ensure appropriate safeguards are in place for the safe transfer of information.

6.     How long your personal information will be kept

We will hold personal data for the period that you have the contract with the landlord/land owner/Management Company and for the period for which we are appointed as their managing agent. We will continue to retain relevant data for a period of 6 years in accordance with legal and regulatory requirements. At the end of that period your data will be securely deleted or destroyed.

Bank account details and credit/debit card details will be deleted within 30 days of notification that you cease to have a contract with the landlord/land owner/Residents Management Company or within 30 days of the termination of our appointment as managing agent.

Information is retained as detailed within our Retention Policy.

7.     Transfer of your information out of the EEA

We may transfer your personal information to service providers which are located outside the European Economic Area (EEA). For example your email address may be processed by MailChimp to enable you to receive email newsletters and important updates affecting your property.

Different countries have different data protection and security laws and some of these do not offer the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to suitable safeguards.

When we appoint service providers to help us provide services to you we take care to ensure that they have appropriate security measures in place. We will otherwise not transfer your personal data outside of the EEA.

If you would like further information please contact us (see ‘How to contact us’ below).

8.     Your rights

Under the General Data Protection Regulation you have a number of important rights as follows:

  • The right to be informed about our collection and processing of your personal data;
  • The right to request access to the personal information we hold about you;
  • The right to have your personal information corrected if it’s inaccurate;
  • The right to have your personal information erased (known as ‘the right to be forgotten’) ;
  • The right to restrict processing of your personal information;
  • The right to object to processing of your personal information for a particular purpose;
  • The right to move, copy or transfer your personal information (known as ‘data portability’);
  • Rights in relation to decisions being taken by automated means

For further information on each of those rights, including the circumstances in which they apply, can be obtained from the Information Commissioner’s Office:

9.     Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

10.  How to contact us

Write to us at:

Chamonix Estates Limited

The Maltings,

Hyde Hall Farm,


Hertfordshire SG9 0RU

Call us on 0330 380 0595

Email us at

 11.  How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If however you are unhappy with the outcome of your requests to exercise your rights, or are concerned about how we have handled your personal data then please let us know.

The General Data Protection Regulation also gives you the right to make a complaint to the supervisory body; the Information Commissioner’s Office.

Visit or call 0303 123 1113

12.  Changes to this privacy notice

This privacy notice was published May 2018. We may change this privacy notice from time to time and when we do we will inform you.

13.  Do you need extra help?

If you require any further information about how we collect and hold your personal information or you wish to make a request to exercise any of your rights under applicable Data Protection Laws please contact us. (Further information can be found in the ‘How to contact us’ section above).